National Quality Assurance Programme Secretariat, Ministry of Health Malaysia

Introduction

The Institute for Health Systems Research (IHSR) will provide the secretariat services to support the development of the Quality Assurance Programme in the country. This will be in accordance to the decision of the National Steering Committee for QA to identify the IHSR as the National QA Secretariat.

The National Steering Committee for Quality Assurance Programme, Ministry of Health, Malaysia

Terms of Reference

To establish policies for the Quality Assurance Programme (QAP).
To determine priorities for development and implementation of the QAP in the various services.
To strategically plan for all QAP activities.
To coordinate and monitor the QAP for the Ministry of Health.

The National Steering Committee for Ministry of Health Quality Assurance Programme (QAP) (2008)

No.	Name/Position	Department / Office Address
1.	Tan Sri Datuk Dr. Hj. Mohd Ismail Bin Merican Director General of Health, (Chairperson)	Office of the Director General of Health, Ministry of Health Malaysia, Level 12, Block E7, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
2.	Dato' Ahmad bin Hj. Kabit Deputy Secretary General (Management)	Office of the Deputy Secretary General (Management), Ministry of Health Malaysia, Level 12, Block E7, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
3.	Encik Mohamad Zabidi Zainal Deputy Secretary General (Finance)	Office of the Deputy Secretary General (Finance), Ministry of Health Malaysia, Level 12, Block E7, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
4.	Datuk Dr. Noor Hisham Abdullah Deputy Director General of Health (Medical), (Chairperson, Patient Care Services Committee)	Office of the Deputy Director General of Health (Medical), Ministry of Health Malaysia, Level 6, Block E1, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
5.	Dato' Dr. Ramlee Bin Rahmat Deputy Director General of Health (Public Health), (Chairperson, Public Health Committee)	Office of the Deputy DIrector General of Health (Public Health), Ministry of Health Malaysia, Level 8, Block E10, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
6.	Datuk Ir. Dr. M.S. Pillay Deputy Director General of Health (R & TS)	Office of the Deputy Director General of Health (R & TS), Ministry of Health Malaysia, Level 12, Block E7, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
7.	Dato' Hj Che Mohd. Zin bin Che Awang Director of Pharmaceutical Services, (Chairperson, Pharmaceutical Services Committee)	Pharmacy Services Division, Ministry of Health Malaysia, Lock Bag No. 924, Pejabat Pos Jalan Sultan, 46790 Petaling Jaya, Selangor
8.	Encik Chin Goo Chai Director of Engineering Services, (Chairperson, Engineering Services Committee)	Engineering Services Division, Ministry of Health Malaysia, Level 2, 3, 4, & 5, Block E6, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
9.	Dr Abd Rahim bin Mohamed Director of Planning and Development Division, (Chairperson, Planning and Development Committee)	Planning Development Division, Ministry of Health Malaysia, Level 6, 7, 8 & 9, Block E6, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
10.	Datin Dr. Norain Bt. Abu Talib Director of Oral Health, (Chairperson, Oral Health Committee)	Oral Health Services Division, Ministry of Health Malaysia, Level 5, Block E10, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
11.	Dr. Norain Bt. Karim Consultant and Head of Pathologist, MOH (Chairperson, Laboratory Services Committee)	Department of Pathology Ipoh Hospital Ipoh, Perak
12.	Pn. Hjh. Nor`aini Bt. Abd. Wahab Division Secretary of Training Management Division, (Chairperson, Training Management Committee)	Training Management Division, 17th & 18th Floor, Bangunan Perkim, Jalan Ipoh, 51200 Kuala Lumpur
13.	Dr. Lailanor Bin Hj. Ibrahim Deputy Director (Health Informatic Center)	IDS Unit Planning Development Division, Ministry of Health Malaysia, Level 6, Block E7, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
14.	Dr. Maimunah Bt. A. Hamid Director of Institute for Health Systems Research, (Secretary)	Institute for Health Systems Research, Ministry of Health Malaysia, Jalan Rumah Sakit Bangsar, 59000 Kuala Lumpur

The Technical Committee for Quality Assurance Programme, Ministry of Health, Malaysia

Terms of Reference

Responsible to the National Steering Committee for Quality Assurance Programme, Ministry of Health, Malaysia.
To coordinate the technical aspects in relation to planning, implementing, supervising, assessing and feedback.
To coordinate the usage of the available resources for all the health programmes.
To develop and improve skills of the readily available resources, e.g. through training.
To coordinate the implementation of the Strategic Plan for Quality.

The Technical Committee for QAP (2008)

No	Name/Position	Department/Office Address
1.	Dr. Maimunah A. Hamid Director of Institute for Health Systems Research, (Chairperson)	Institute for Health Systems Research, Ministry of Health Malaysia, Jalan Rumah Sakit Bangsar, 59000 Kuala Lumpur
2.	Dr. Kalsom Maskon Deputy Director (Medical Development Division), (Coordinator, QA Medical Programme)	Quality Health Care Branch, Medical Development Division, Ministry of Health Malaysia, Level 4, Block E1, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
3.	Dr. Tg Norita Tg Yazid Consultant Pathologist, (Coordinator, QA Laboratory Programme)	Pathology Department, Hospital Selayang
4.	Dr. Jameela bt Zainuddin Senior Principal Assistant Director, (Coordinator, QA Planning and Development Programme)	Planning and Development Division, Ministry of Health Malaysia, Level 6-9, Block E6, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
5.	Dr. Nik Jasmin Nik Mahir Principal Assistant Director, (Coordinator, QA Public Health Programme)	Public Health Department, Ministry of Health Malaysia, Level 8, Block E10, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
6.	Puan Zawiyah Mat Johor Deputy Director, (Coordinator, QA Pharmacy Programme)	Pharmacy Services Division, Ministry of Health Malaysia, Lock Bag No. 924, Jalan Sultan Post Office, 46790 Petaling Jaya, Selangor
7.	Dr. Zurina Abu Bakar Senior Principal Assistant Director, (Oral Health Division) (Coordinator, QA Dental Programme)	Oral Health Division, Ministry of Health Malaysia, Level 5, Block E10, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
8.	Dr. Md Khadzir Sheikh Ahmad Deputy Director, (Coordinator, QA Information & Analysis Programme))	Information and Documentation Unit, Planning and Development Division, Ministry of Health Malaysia, Level 6, Block E7, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
9.	Ir Dr Syed Mustapha Kamal Principal Assistant Director, (Coordinator, QA Engineering Programme)	Engineering Services Division, Ministry of Health Malaysia, Level 2-5, Block E6, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
10.	Dr. Tahir Aris Senior Medical Officer (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
11.	En. Ramli Zainal Senior Pharmacist (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
12.	Mrs. Haniza Mohd. Anuar Senior Research Officer, (Member, QA Technical Programme Committee)	Institute for Health Systems Research, Ministry of Health Malaysia, Jalan Rumah Sakit Bangsar, 59000 Kuala Lumpur
13.	Dr. Nordin Saleh Senior Medical Officer (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
14.	Dr. Rozita Halina Hussein Senior Medical Officer (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
15.	Dr. Siti Haniza Mahmud Senior Medical Officer (Secretary)	Institute for Health Systems Research,Ministry of Health Malaysia
16.	Ms. Samsiah Awang Pharmacist,(Assistant Secretary)	Institute for Health Systems Research,Ministry of Health Malaysia
17.	Ms Tan Guat Kee Programme Coordinator,(Coordinator, QA Training Management Programme)	Training Management Division, Ministry of Health Malaysia, Level 17, Bangunan PERKIM, Jalan Ipoh, 50590 Kuala Lumpur
18.	Dr. Sondi Sararaks Senior Medical Officer (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
19.	Mrs. Zaiton Kamarruddin Senior Pharmacist, (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
20.	Mr. Mohd Suhaimi Mohd Yunus Senior Statistician, (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
21.	Mr. Zulkarnain Abd. Karim Research Officer, (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
22.	Ms. Low Lee Lan Research Officer, (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
23.	Mrs. Wan Zaleha Wan Chik Nursing Tutor (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
24.	Dr. Abdul Kareem Abdul Rahman Medical Officer (Member, QA Technical Programme Committee)	Institute for Health Systems Research, Ministry of Health Malaysia
25.	Dr. Ainul Nadziha Mohh Hanafiah Medical Officer (Member , QA Technical Programme Committee)	Institute for Health Systems Research, Ministry of Health Malaysia
26.	Mrs. Norsiah Buyong Nursing Sister, (Member, QA Technical Programme Committee)	Institute for Health Systems Research, Ministry of Health Malaysia
27.	Mrs Siti Aisah bt Mohd. Sharif Nursing Sister, (Member, QA Technical Programme Committee)	Institute for Health Systems Research , Ministry of Health Malaysia

The National Quality Assurance Programme Secretariat, Ministry of Health Malaysia

Terms of Reference

The Secretariat is directly responsible to the Ministry of Health Steering Committee for Quality Assurance Programme. The Secretariat working with other Quality Assurance / Improvement (QA/QI) Committees, particular with the QA Technical Committee shall:

Serve as the national coordinating body for the technical development of QA/QI. Specifically, it will provide a greater role in the development, application and dissemination of approaches, methods and tools for QA/QI. The coordination of the various activities will be established through regular meetings with the various QA committees and providing input to the National Steering Committee for QAP.
Conduct relevant QA/QI research, based on national priorities; propose and participate in collaborative studies, within and outside the country, and supports dissemination and application of research results.
Support integration of QA/QI into the managerial process for improving health policy and system development, performance and accountability, by assisting the Technical Working Committee for QA monitor the implementation of the Strategic Plan for Quality in Health.
Plan and develop training programmes to support capacity building in QA/QI and their institutionalisation.
Identify and disseminate best practices in QA/QI and facilitates access to bibliographical resources.

Function

The Institute will also provide the secretariat services to support the development of the Quality Assurance Programme in the country. This will be in accordance to the decision of the National Steering Committee for QA to identify the Institute as the National QA Secretariat.

The functions of the secretariat are:

To serve as the national coordinating body for the development of Quality Assurance and Improvement (QA/QI)
To carry out relevant research, based on national priorities, to propose and participate in multi-national collaborating studies; and to support dissemination and application of research results,
To support integration of QA/QI into the managerial process for improving health policy and system development, performance and accountability,
To provide technical support for capacity building in QA/QI
To identify and disseminate best practice in QA/QI, support the development and application of relevant tools, approaches and methodologies, and to facilitate access to bibliographical resources
To transfer the above-mentioned experiences and expertise at inter-country, regional and global levels, and contribute to methodological developments in these areas through participation in and organisation of meetings, panels of experts and advisory groups, providing consultancy, and international networking.

State Liaison Officer for Quality Initiatives, Ministry of Health, Malaysia

Terms of Reference

1. Monitoring and regular reviewing

To be the intermediary personnel when reports are required by the programmes or QA secretariat. He/she will also compile the various evaluations done by programme coordinators within the state.

2. Coordinating all Quality Initiatives in states

To plan and coordinate all Quality Initiatives (QI) within the state.

3. Create and facilitate linkage with the National Programme and National Secretariat for QA

4. Training on QA

To identify and provide advise on training needs, organization and resources for training.

5. Coordinating Quality Plan

To coordinate Quality Plan (developmental, resource allocation) from various programme within the state.

6. Secretariat/Member to State Main QI Committee

To provide secretariat support for the State QI Committee. Responsible to state directors or/and state main QI Committee.

State Liaison Officer for Quality Initiatives (2008)

No	State	Name/Position	Department/Office Address
1.	Perlis	Dr Sakinah Alwi Deputy State Director of Health (Medical)	Perlis State Health Department
2.	Pulau Pinang	Dr. Hassan Merican Deputy State Director of Health (Medical)	Pulau Pinang State Health Department, 37th Floor, KOMTAR 10590 Pulau Pinang
3.	Kedah	Dr. Shahida Ismail Assistant Director (Quality)	Kedah State Health Department, Lebuhraya Sultanah Bahiyah, 05350 Alor Setar, Kedah
4.	Perak	Dr. Shamsanah Hanif	Hospital Ipoh Ipoh, Perak
5.	Selangor	Dr. Nor Hayati Ibrahim Assistant Director (Medical Quality)	Selanggor State Health Department, 9th -11th Floor, Wisma SUNWAYMAS, Lot 1, Jalan Persiaran Kayangan, 40100 Shah Alam, Selangor
6.	Wilayah Persekutuan Kuala Lumpur	Dr. Supathirathevy Rasiah Deputy State Director of Health (Medical)	Wilayah Persekutuan Kuala Lumpur Health Department, Jalan Cenderasari, 50590 Kuala Lumpur
7.	N. Sembilan	Dr. Sabrizan bin Osman Assistant Director (Quality)	Negeri Sembilan Health Department Jalan Lee Sam, 70590 Seremban, Negeri Sembilan
8.	Melaka	Dr. Ghazali Othman Deputy State Director of Health (Public Health)	Melaka State Health Department 6th Floor, Wisma Persekutuan, Jalan Hang Tuah, 75300 Melaka
9.	Johor	Dr. Badrul Hisham Abd. Samad Principal Assistant Director (Public Health)	Johor State Health Department (Medical Division) 5rd Floor, Blok B, Wisma Persekutuan, Jalan Air Molek, 80690 Johor Baharu
10.	Pahang	Dr. Daud bin Othman Senior Principal Assistant Director	Pahang State Health Department, 12th Floor, Wisma Persekutuan, Jalan Gambut, 25000 Kuantan, Pahang
11.	Terengganu	Dr. Hasnan bin Arwit@Hassan Assistant Director	Terengganu State Health Department, 5th Floor, Wisma Persekutuan, 20920 Kuala Terengganu, Terengganu
12.	Kelantan	Dr. T. Ramelah Deputy State Director of Health (Medical)	Health District Office (LATI) 17000 Pasir Mas, Kelantan
13.	Sabah	Dr. Irene Chow Principal Assistant Director	Negeri Sabah Health Department, 3rd Floor, Rumah Persekutuan 88590 Kota Kinabalu, Sabah
14.	Wilayah Persekutuan Labuan	Pn. Soo Bee Kuan Pharmaceutical Officer	W. P. Labuan Health Department, Peti Surat 80832, 87018 Wilayah Persekutuan Labuan
15.	Sarawak	Dr. Zulkifli Jantan Deputy State Director of Health (Medical)	Sarawak Health Department, Jalan Tun Abang Hj. Openg, 93590 Kuching, Sarawak

Calendar of QA Secretariat Activities (2008)

No.	Category
1	Sekretariat QA Kebangsaan
2	Bahagian Perkhidmatan Farmasi
3	Bahagian Perancang dan Pembangunan
4	Bahagian Kesihatan Pergigian KKM
5	Jabatan Kesihatan Awam
6	Jabatan Kesihatan Negeri Perlis
7	Jabatan Kesihatan Negeri Kedah
8	Jabatan Kesihatan Negeri Pulau Pinang
9	Jabatan Kesihatan Negeri Perak
10	Jabatan Kesihatan Negeri Kelantan
11	Jabatan Kesihatan Negeri Terengganu
12	Jabatan Kesihatan Negeri Pahang
13	Jabatan Kesihatan Negeri Wilayah Persekutuan
14	Hospital Kuala Lumpur
15	Jabatan Kesihatan Negeri Negeri Sembilan
16	Jabatan Kesihatan Negeri Selangor
17	Jabatan Kesihatan Negeri Melaka
18	Jabatan Kesihatan Negeri Johor
19	Jabatan Kesihatan Negeri Sabah
20	Jabatan Kesihatan Wilayah Persekutuan Labuan
21	Jabatan Kesihatan Negeri Sarawak

QA Indicator

No.	State
1	JKN PERLIS
2	JKN KEDAH
3	JKN PULAU PINANG
4	JKN PERAK
5	JKN KELANTAN
6	JKN TERENGGANU
7	JKN PAHANG
8	JKN WILAYAH PERSEKUTUAN KUALA LUMPUR
9	HOSPITAL KUALA LUMPUR
10	JKN NEGERI SEMBILAN
11	JKN SELANGOR
12	JKN MELAKA
13	JKN JOHOR
14	JKN SABAH
15	JKN WILAYAH PERSEKUTUAN LABUAN
16	JKN SARAWAK

Knowledge Sharing

No.	Title	Date	Creator
1	A Strategic Plan for Quality in Health	21/3/2008	administrator