National Quality Assurance Programme Secretariat, Ministry of Health Malaysia

Introduction

The Institute for Health Systems Research (IHSR) will provide the secretariat services to support the development of the Quality Assurance Programme in the country. This will be in accordance to the decision of the National Steering Committee for QA to identify the IHSR as the National QA Secretariat.

The National Steering Committee for Quality Assurance Programme, Ministry of Health, Malaysia

Terms of Reference

To establish policies for the Quality Assurance Programme (QAP).
To determine priorities for development and implementation of the QAP in the various services.
To strategically plan for all QAP activities.
To coordinate and monitor the QAP for the Ministry of Health.

The National Steering Committee for Ministry of Health Quality Assurance Programme (QAP) (2010)

No.	Name/Position	Department / Office Address
1.	Tan Sri Dato' Seri Dr. Hj. Mohd Ismail Bin Merican Director General of Health, (Chairperson)	Office of the Director General of Health, Ministry of Health Malaysia, Level 12,Block E7, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
2.	Dato' Ahmad Shafii Saidin Deputy Secretary General (Management)	Office of the Deputy Secretary General (Management), Ministry of Health Malaysia, Level 12,Block E7, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
3.	Datuk Kamarul Zaman Md Isa Deputy Secretary General (Finance)	Office of the Deputy Secretary General (Finance), Ministry of Health Malaysia, Level 12,Block E7, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
4.	Datuk Dr. Noor Hisham Abdullah Deputy Director General of Health (Medical), (Chairperson, Patient Care Services Committee)	Office of the Deputy Director General of Health (Medical), Ministry of Health Malaysia, Level 6,Block E1, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
5.	Dato' Dr. Hasan Abdul Rahman Deputy Director General of Health (Public Health), (Chairperson, Public Health Committee)	Office of the Deputy DIrector General of Health (Public Health), Ministry of Health Malaysia, Level 8, Block E10, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
6.	Dato' Dr. Maimunah A. Hamid Deputy Director General of Health (R & TS)	Office of the Deputy Director General of Health (R & TS), Ministry of Health Malaysia, Level 12,Block E7, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
7.	Mrs. Eisah A. Rahman Director of Pharmaceutical Services, (Chairperson, Pharmaceutical Services Committee)	Pharmacy Services Division, Ministry of Health Malaysia, Lock Bag No. 924, Pejabat Pos Jalan Sultan, 46790 Petaling Jaya, Selangor
8.	Datuk Chin Goo Chai Director of Engineering Services, (Chairperson, Engineering Services Committee)	Engineering Services Division, Ministry of Health Malaysia, Level 2, 3, 4, & 5, Block E6, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
9.	Dr. Abd Rahim Mohamed Director of Planning and Development Division, (Chairperson, Planning and Development Committee)	Planning Development Division, Ministry of Health Malaysia, Level 6, 7, 8 & 9, Block E6, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
10.	Dato' Dr. Norain Bt. Abu Talib Director of Dental Health, (Chairperson, Oral Health Committee)	Dental Health Services Division, Ministry of Health Malaysia, Level 5, Block E10, Parcel E,Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
11.	Mrs. Hjh. Nor`aini Abd. Wahab Division Secretary of Training Management Division, (Chairperson, Training Management Committee)	Training Management Division, 17th & 18th Floor, Bangunan Perkim, Jalan Ipoh, 51200 Kuala Lumpur
12.	Dato' Dr. Norain Karim Consultant and Head of Pathologist, MOH (Chairperson, Laboratory Services Committee)	Department of Pathology Ipoh Hospital Ipoh, Perak
13.	Dr. Hj. Azman Abu Bakar Director of Institute for Health Systems Research, (Secretary)	Institute for Health Systems Research, Ministry of Health Malaysia, Jalan Rumah Sakit Bangsar, 59000 Kuala Lumpur
14.	Dr. Md. Khadzir Sheikh Ahmad Deputy Director (Health Informatic Center)	Health Informatic Centre, Planning Development Division, Ministry of Health Malaysia, Level 6, Block E7,Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
15.	Mrs. Fathilah Hj. Abd. Wahab Director of Nursing Division (Chairperson, Nursing Committee)	Nursing Division Ministry of Health Malaysia, Level 3, Block E1, Parcel E,Precint 1, Federal Government Administrative Centre, 62590 Putrajaya

The Technical Committee for Quality Assurance Programme, Ministry of Health, Malaysia

Terms of Reference

Responsible to the National Steering Committee for Quality Assurance Programme, Ministry of Health, Malaysia.
To coordinate the technical aspects in relation to planning, implementing, supervising, assessing and feedback.
To coordinate the usage of the available resources for all the health programmes.
To develop and improve skills of the readily available resources, e.g. through training.
To coordinate the implementation of the Strategic Plan for Quality.

The Technical Committee for QAP (2010)

No	Name/Position	Department/Office Address
1.	Dr. Hj. Azman Abu Bakar Director of Institute for Health Systems Research, (Chairperson)	Institute for Health Systems Research, Ministry of Health Malaysia, Jalan Rumah Sakit Bangsar, 59000 Kuala Lumpur
2.	Dr. Md Khadzir Sheikh Ahmad Deputy Director, (Coordinator, QA Information & Analysis Programme))	Health Informatic Centre, Planning and Development Division, Ministry of Health Malaysia, Level 6, Block E7, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
3.	Mrs Zawiyah Mat Johor Deputy Director, (Coordinator, QA Pharmacy Programme)	Pharmacy Services Division, Ministry of Health Malaysia, Lock Bag No. 924, Jalan Sultan Post Office, 46790 Petaling Jaya, Selangor
4.	Dr. Tengku Norita Tengku Yazid Consultant Pathologist, (Coordinator, QA Laboratory Programme)	Pathology Department, Hospital Selayang
5.	Dr. Sazidah Mohd Karli Principal Assistant Director, (Coordinator, QA Planning and Development Programme)	Planning and Development Division, Ministry of Health Malaysia, Level 6-9, Block E6, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
6.	Mrs. Mariah Hassan Principal Assistant Director, (Coordinator, QA Engineering Programme)	Engineering Services Division, Ministry of Health Malaysia, Level 2-5, Block E6, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
7.	Dr. Zurina Abu Bakar Senior Principal Assistant Director, (Dental Health Division) (Coordinator, QA Dental Programme)	Dental Health Division, Ministry of Health Malaysia, Level 5, Block E10, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
8.	Dr. Nik Jasmin Nik Mahir Principal Assistant Director, (Coordinator, QA Public Health Programme)	Public Health Department, Ministry of Health Malaysia, Level 8, Block E10, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
9.	Ms Tan Guat Kee Programme Coordinator, (Coordinator, QA Training Management Programme)	Training Management Division, Ministry of Health Malaysia, Level 17, Bangunan PERKIM, Jalan Ipoh, 50590 Kuala Lumpur
10.	Dr. Pirunthavany Muthuvelu Senior Principal Assistant Director, (Coordinator, QA Radiology Unit, Engineering Programme)	Radiology Unit Engineering Division Ministry of Health Malaysia Level 2-5, Block E6, Parcel E Federal Government Administrative Centre, 62590 Putrajaya
11.	Dr. Kalsom Maskon Deputy Director (Medical Development Division), (Coordinator, QA Medical Programme)	Quality Health Care Branch, Medical Development Division, Ministry of Health Malaysia, Level 4, Block E1, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
12.	Mrs. Noraini Mohd Noor Nursing Matron (Member, QA Technical Programme Committee)	Nursing Division, Ministry of Health Malaysia, Level 3, Block E1, Parcel E, Precint 1, Federal Government Administrative Centre, 62590 Putrajaya
13.	Dr. Roslinah Ali Senior Medical Officer (Member, QA Technical Programme Committee)	Institute for Health Systems Research, Ministry of Health Malaysia, Jalan Rumah Sakit Bangsar, 59000 Kuala Lumpur
14.	Dr. Noorhaida Ujang Senior Medical Officer (Member, QA Technical Programme Committee)	Institute for Health Systems Research, Ministry of Health Malaysia, Jalan Rumah Sakit Bangsar, 59000 Kuala Lumpur
15.	En. Ramli Zainal Senior Pharmacist (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
16.	Dr. Nordin Saleh Senior Medical Officer (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
17.	Dr. Siti Haniza Mahmud Senior Medical Officer (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
18.	Mrs. Haniza Mohd. Anuar Senior Research Officer, (Member, QA Technical Programme Committee)	Institute for Health Systems Research, Ministry of Health Malaysia, Jalan Rumah Sakit Bangsar, 59000 Kuala Lumpur
19.	Ms. Samsiah Awang Pharmacist (Secretary)	Institute for Health Systems Research, Ministry of Health Malaysia, Jalan Rumah Sakit Bangsar, 59000 Kuala Lumpur
20.	Mr. Zulkarnain Abd. Karim Research Officer, (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
21.	Dr. Ainul Nadziha Mohh Hanafiah Medical Officer (Member , QA Technical Programme Committee)	Institute for Health Systems Research, Ministry of Health Malaysia
22.	Dr. Wan Md. Shihabudin Wan Mamat Medical Officer, (Member, QA Technical Programme Committee)	Institute for Health Systems Research, Ministry of Health Malaysia
23.	Dr. Thien Ket Nyun Medical Officer (Member, QA Technical Programme Committee)	Institute for Health Systems Research,Ministry of Health Malaysia
24.	Mrs. Nur Azmiah Zainuddin Pharmacist (Member, QA Technical Programme Committee)	Institute for Health Systems Research, Ministry of Health Malaysia, Jalan Rumah Sakit Bangsar, 59000 Kuala Lumpur
25.	Dr. Mazura Mahat Dental Officer (Member, QA Technical Programme Committee)	Institute for Health Systems Research, Ministry of Health Malaysia, Jalan Rumah Sakit Bangsar, 59000 Kuala Lumpur
26.	Dr. Abdul Kareem Abdul Rahman Medical Officer (Member, QA Technical Programme Committee)	Institute for Health Systems Research, Ministry of Health Malaysia
27.	Mrs. Siti Aisah Mohd. Sharif Nursing Sister, (Member, QA Technical Programme Commitee)	Institute for Health Systems Research, Ministry of Health Malaysia
28.	Mrs. Norsiah Buyong Nursing Sister, (Member, QA Technical Programme Commitee)	Institute for Health Systems Research, Ministry of Health Malaysia

The National Quality Assurance Programme Secretariat, Ministry of Health Malaysia

Terms of Reference

The Secretariat is directly responsible to the Ministry of Health Steering Committee for Quality Assurance Programme. The Secretariat working with other Quality Assurance / Improvement (QA/QI) Committees, particular with the QA Technical Committee shall:

Serve as the national coordinating body for the technical development of QA/QI. Specifically, it will provide a greater role in the development, application and dissemination of approaches, methods and tools for QA/QI. The coordination of the various activities will be established through regular meetings with the various QA committees and providing input to the National Steering Committee for QAP.
Conduct relevant QA/QI research, based on national priorities; propose and participate in collaborative studies, within and outside the country, and supports dissemination and application of research results.
Support integration of QA/QI into the managerial process for improving health policy and system development, performance and accountability, by assisting the Technical Working Committee for QA monitor the implementation of the Strategic Plan for Quality in Health.
Plan and develop training programmes to support capacity building in QA/QI and their institutionalisation.
Identify and disseminate best practices in QA/QI and facilitates access to bibliographical resources.

Function

The Institute will also provide the secretariat services to support the development of the Quality Assurance Programme in the country. This will be in accordance to the decision of the National Steering Committee for QA to identify the Institute as the National QA Secretariat.

The functions of the secretariat are:

To serve as the national coordinating body for the development of Quality Assurance and Improvement (QA/QI)
To carry out relevant research, based on national priorities, to propose and participate in multi-national collaborating studies; and to support dissemination and application of research results,
To support integration of QA/QI into the managerial process for improving health policy and system development, performance and accountability,
To provide technical support for capacity building in QA/QI
To identify and disseminate best practice in QA/QI, support the development and application of relevant tools, approaches and methodologies, and to facilitate access to bibliographical resources
To transfer the above-mentioned experiences and expertise at inter-country, regional and global levels, and contribute to methodological developments in these areas through participation in and organisation of meetings, panels of experts and advisory groups, providing consultancy, and international networking.

State Liaison Officer for Quality Initiatives, Ministry of Health, Malaysia

Terms of Reference

1. Monitoring and regular reviewing

To be the intermediary personnel when reports are required by the programmes or QA secretariat. He/she will also compile the various evaluations done by programme coordinators within the state.

2. Coordinating all Quality Initiatives in states

To plan and coordinate all Quality Initiatives (QI) within the state.

3. Create and facilitate linkage with the National Programme and National Secretariat for QA

4. Training on QA

To identify and provide advise on training needs, organization and resources for training.

5. Coordinating Quality Plan

To coordinate Quality Plan (developmental, resource allocation) from various programme within the state.

6. Secretariat/Member to State Main QI Committee

To provide secretariat support for the State QI Committee. Responsible to state directors or/and state main QI Committee.

State Liaison Officer for Quality Initiatives (2010)

No	State	Name/Position	Department/Office Address
1.	Perlis	Dr Sakinah Alwi Deputy State Director of Health (Medical)	Jabatan Kesihatan Negeri Perlis, Tingkat 8, Bangunan Persekutuan, Persiaran Jubli Emas 01000, Kangar, PERLIS.
2.	Pulau Pinang	Dr. Chiew Wye Lee Principal Assistant Director (Medical)	Jabatan Kesihatan Negeri Pulau Pinang, Tingkat 35 & 37, KOMTAR, 10590 Pulau Pinang.
3.	Kedah	Dr. Shahida Ismail Assistant Director (Quality)	Kedah State Health Department, Lebuhraya Sultanah Bahiyah, 05350 Alor Setar, Kedah
4.	Perak	Dr. Khairul Baharin Mohd. Baharuddin Principal Assistant Director (Quality)	Jabatan Kesihatan Negeri Perak, Jalan Panglima Bukit Gantang, Wahab 30590 Perak
5.	Selangor	Dr. Nor Hayati Ibrahim Principal Assistant Director (Medical Quality)	Selanggor State Health Department, 9th -11th Floor, Wisma SUNWAYMAS, Lot 1, Jalan Persiaran Kayangan, 40100 Shah Alam, Selangor
6.	Wilayah Persekutuan Kuala Lumpur	Dr. Supathirathevy Rasiah Deputy State Director of Health (Medical)	Wilayah Persekutuan Kuala Lumpur Health Department, Jalan Cenderasari, 50590 Kuala Lumpur
7.	N. Sembilan	Dr. Sabrizan bin Osman Assistant Director (Quality)	Negeri Sembilan Health Department Jalan Lee Sam, 70590 Seremban, Negeri Sembilan
8.	Melaka	Dr. Ghazali Othman Deputy State Director of Health (Public Health)	Melaka State Health Department 6th Floor, Wisma Persekutuan, Jalan Hang Tuah, 75300 Melaka
9.	Johor	Dr. Mohd Azlee Ahmad Senior Assistant Director	Jabatan Kesihatan Negeri Johor Tingkat 3 & 4 Blok B, Wisma Persekutuan, Jalan Air Molek, 80590 Johor Darul Takzim.
10.	Pahang	Dr. Daud bin Othman Senior Principal Assistant Director	Pahang State Health Department, 12th Floor, Wisma Persekutuan, Jalan Gambut, 25000 Kuantan, Pahang
11.	Terengganu	Dr. Hasnan bin Arwit@Hassan Assistant Director	Terengganu State Health Department, 5th Floor, Wisma Persekutuan, 20920 Kuala Terengganu, Terengganu
12.	Kelantan	Dr. Hasbullah Ab Rahman Principal Assistant Director (Unit of Family Health Developmentl)	Jabatan Kesihatan Negeri Kelantan Tingkat 5, Wisma Persekutuan, 15590 Kota Baharu, Kelantan Darul Naim.
13.	Sabah	Dr. Tajul Ariffin Awang Mohd Health Officer of Lahad Datu Area	Pejabat Kesihatan Daerah Lahad Datu. Peti Surat 61167, 91120 Lahad Datu, Sabah.
14.	Wilayah Persekutuan Labuan	Pn. Normi Kamaruzaman Deputy State Director of Health (Pharmacy)	Jabatan Kesihatan WP Labuan Peti surat 80832, 87018 Wilayah Persekutuan Labuan.
15.	Sarawak	Dr. Johnny Pangkas Senior Assistant Director	Sarawak Health Department, Jalan Tun Abang Hj. Openg, 93590 Kuching, Sarawak
16.	Hospital Kuala Lumpur	Dr. Ding Lay Ming Deputy Director (Medical)	Hospital Kuala Lumpur Jalan Pahang 50586 Kuala Lumpur

Calendar of QA Secretariat Activities (2010)

No.	Category
1	Sekretariat QA Kebangsaan
2	Bahagian Perkhidmatan Farmasi
3	Bahagian Perancang dan Pembangunan
4	Bahagian Kesihatan Pergigian KKM
5	Jabatan Kesihatan Awam
6	Jabatan Kesihatan Negeri Perlis
7	Jabatan Kesihatan Negeri Kedah
8	Jabatan Kesihatan Negeri Pulau Pinang
9	Jabatan Kesihatan Negeri Perak
10	Jabatan Kesihatan Negeri Kelantan
11	Jabatan Kesihatan Negeri Terengganu
12	Jabatan Kesihatan Negeri Pahang
13	Jabatan Kesihatan Negeri Wilayah Persekutuan
14	Hospital Kuala Lumpur
15	Jabatan Kesihatan Negeri Negeri Sembilan
16	Jabatan Kesihatan Negeri Selangor
17	Jabatan Kesihatan Negeri Melaka
18	Jabatan Kesihatan Negeri Johor
19	Jabatan Kesihatan Negeri Sabah
20	Jabatan Kesihatan Wilayah Persekutuan Labuan
21	Jabatan Kesihatan Negeri Sarawak
22	Bahagian Pengurusan Latihan
23	Bahagian Perkhidmatan Kejuruteraan
24	Bahagian Makmal Perubatan

QA Indicator

No.	State
1	JKN PERLIS
2	JKN KEDAH
3	JKN PULAU PINANG
4	JKN PERAK
5	JKN KELANTAN
6	JKN TERENGGANU
7	JKN PAHANG
8	JKN WILAYAH PERSEKUTUAN KUALA LUMPUR
9	HOSPITAL KUALA LUMPUR
10	JKN NEGERI SEMBILAN
11	JKN SELANGOR
12	JKN MELAKA
13	JKN JOHOR
14	JKN SABAH
15	JKN WILAYAH PERSEKUTUAN LABUAN
16	JKN SARAWAK

Knowledge Sharing

No.	Title	Date	Creator
1	The National QA Convention 2009: Ucapan Amanat KSU	11/11/2009	administrator
2	The National QA Convention 2009: DG's Keynote Addr	19/10/2009	administrator
3	A Strategic Plan for Quality in Health	21/3/2008	administrator